Mi Movistar Colombia

Manage all your Home and Mobile services more easily

Movistar Total:

If you have combined Home and Postpaid services, access exclusive benefits in the app:

- Redeem discounts on partner brands

- Enjoy special pre-sales for events at the Movistar Arena

- Receive preferential service and bonuses on technology products

You also have all the features and options of your Home and Postpaid services in the app.

Home:

- Check, download, and pay your bill from the app

- Know the details of your home plan and services

- Manage your Wi-Fi: restart your modem or decoder, view and block devices, and change your password from your phone

- Run speed tests and self-diagnostics to report issues

- Sign up for premium services like Amazon Prime, Netflix, Disney+, and more

- Explore other services: purchase premium plans and HD packages, cell phone renewals, purchase accessories, purchase SIM cards, roaming, and more.

Postpaid

- View, download, and pay your bill in a few steps

- Activate automatic payment to keep your bills up to date

- Check your data, voice, and SMS usage, as well as the benefits included in your plan

- Purchase and activate premium services: Amazon Prime, Netflix, Disney+, and more

- Discover additional services: request and transfer gigabytes, Family 5 for 1, upgrade your plan, roaming, Movistar Arena Music, third-party bill payments, and more

Prepaid

- Purchase packages with exclusive benefits and receive promotions for using the app

- Check your data usage and the benefits of your packages

- Access other services such as Preferential Prepaid, switching to Postpaid, purchasing unlocked cell phones, purchasing SIM cards, referral plans, roaming, and more

Customer Service

- Get answers to your questions with Guiabot, your virtual assistant available 24/7

- Find and schedule appointments at our experience centers

- Measure your connection speed and check its availability Status

- Report your phone as lost or stolen

- Download a certificate of completion for your products

The Mi Movistar app has everything you need to enjoy your services. Start using it today!