한화손보

■ Key Services and Features
ㆍService Integration: Provides long-term, automobile, and general product services in a single app.
ㆍMain/My Page: Provides services centered on existing contracts, including work progress status, product and service recommendations, benefits, content, and notices.
ㆍEasy Mode: Customer-friendly service screens (claims, payments, contract inquiries) with a simple design, easy-to-understand phrases, and text-to-voice input.
ㆍMY Hanwha: Contract inquiry/change, payment/refund/cancellation, personal information management, and contract conclusion support.
ㆍMy Insurance Coverage Analysis: Check your current insurance and coverage, and check expected insurance benefits for common illnesses.
ㆍProducts: Direct insurance, women-only insurance, automobile insurance, driver/accident insurance, health/comprehensive insurance, family insurance, fire/property insurance, travel/leisure insurance, pension/savings insurance, and corporate insurance.
ㆍCompensation: File and check results for disease/injury and property/liability insurance claims, file and check results for automobile insurance accidents, check vehicle breakdown dispatch and details, and various services. Required Documents
ㆍLoans: Check loan status, check and apply for insurance contract loans, repay insurance contract loans/credit loans, and change insurance contract loan repayment information.
ㆍCertificate Issuance: Email and download certificates for each insurance policy, download required document forms.
ㆍCustomer Lounge: Announcements, events, additional services, consultation requests, consultation history, frequently asked questions (FAQs), service usage guide, magazine.
ㆍConsumer Protection: Compliments/complaints, insurance/financial information, consumer alerts, financial consumer protection system, insurance crime reporting center.

■ Login Guide
ㆍEasily log in using your fingerprint, Face ID, or simple password.
ㆍYou can also log in using Kakao authentication, financial certificates, joint certificates, or mobile phone authentication. (Use after electronic membership registration)


■ Access Permissions
[Required Access Permissions]
- Phone: Access to verify mobile phone status and ID, connect to customer service center/contract manager/compensation representative
- Files and Media: Save and load captured photos, copy and load joint certificates
- Installed Apps: Detect potentially exploitable apps installed on smartphones to prevent electronic financial transaction incidents

※ Required access permissions are essential for smooth service provision. If permissions are not granted, the service may not function properly.

[Optional Access Permissions]
ㆍ Camera: Capture supporting documents such as insurance claims
ㆍ Photos: Save and load captured photos
ㆍ Location: Find My Location to find a nearby customer center
ㆍ Voice/Microphone: Convert voice input to text
* You can still use the service without consenting to optional access permissions.
* Failure to consent to optional access permissions may prevent normal use of some service features.

■ Usage-Related Inquiries
If you have any difficulties using the app, please visit the mobile website (https://m.hwgeneralins.com) or call the Customer Service Center (Contract Management, Accident Reporting, Compensation) at 1566-8000.
  
■ Visual ARS Service
Upon initial installation, the app obtains the user's consent and displays informational or commercial mobile content provided by the caller (visible ARS, call incoming screen, call purpose upon termination, etc.).
(Service usage intent provided by: Colgate, Inc., affiliated company; to refuse service, call 080-135-1136)
  
■ Other Information
 [Security] To ensure the safety of Hanwha General Insurance customers' financial transactions, this application cannot be used on smartphones that have been tampered with or rooted*. (Use after initialization through the manufacturer's A/S center)
 (*Rooting refers to obtaining administrator privileges on a smartphone and arbitrarily modifying the device's OS or modifying it with malware, etc.)
  
● If app downloads fail or are stuck in the waiting mode, follow the steps below and try again.
 
* Android Smartphones
1. Ensure your network connection (Wi-Fi and data) is stable.
2. Clear the cache and data of the Google Play Store app installed on your smartphone.
(Settings > Applications > Google Play Store > Application Information > Storage > Clear Cache, Clear Data)
3. Check if there are any updates in progress in the Google Play Store.
(Google Play Store, Account Picture > Apps & Device Management > If there are any apps updating, complete them or turn off automatic updates and try again.)
4. Check your smartphone's storage and delete unnecessary apps or data.
5. Reboot your smartphone.
6. Delete and reinstall the Google Play Store app.