NH스마트뱅킹

(Customer Happiness Center 1588-2100, Consultation Hours: Weekdays 9:00 AM – 6:00 PM)

[Main Services]

■ Simple and Secure Banking
- Log in with a simple password (6 digits) to transfer up to 5 million KRW per day without a physical security token.

- Issue a Mobile OTP to conduct financial transactions safely without a physical security token.

■ Financial Product Mall
- Open an account remotely without visiting a branch.

- Receive recommendations for personalized products and sign up.

■ Retirement Pension

- Provide dedicated retirement pension services, including MY Retirement Pension, Individual IRP deposits, fund management instructions, and investment status inquiries.

■ Integrated Voice Search and Chat

- Easily search for Smart Banking menus and content using voice commands.

- Resolve any questions anytime through our 24/7 Chat service.

■ My Page

- Check your premium customer tier, benefit information, and more at a glance.
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To use the service, you must allow the following access permissions.

[Required Access Permissions]

1. Storage: Access to storage space including photos, media, and files; used for storing certificates and bankbook copies.

2. Phone: Access to mobile phone status and device information; collects mobile phone numbers for issuing Mobile OTP and NH Mobile Certificates, and for using branch phone services.

3. Installed Apps: Checks app installation information on smart devices to prevent electronic financial transaction fraud.

[Optional Access Permissions]

1. Nearby Devices: Used for Bluetooth device connection and voice support guidance services.

2. Microphone: Used for video calls, consultation chat, and voice search services.

3. Notifications: Used to receive notifications regarding deposits/withdrawals, events, and benefits.

4. Contacts: Used for sending result text messages after transfers and for contact-based remittance services.

5. Location: Used for branch finder services.

6. Camera: Used for ID card photography, document submission, QR code recognition, etc.

7. SMS: Used for mobile phone identity verification and sending transfer results.

8. Biometric Authentication: Used for login and remittance services.

※ NH Smart Banking does not collect sensitive information in principle; however, if necessary, it obtains the customer's separate consent. Data is collected and used restrictively only for the purpose of consent.

[Access Permission Settings]

- Settings > Applications > NH Smart Banking > Permissions

- You may use the service even if you do not allow optional access permissions, but some functions may be restricted.

NH NongHyup will continue to do its best to expand services and improve features.